Clear understanding of licensing information is vital for increasing the efficiency of application processes and for compliance.
To address the confusion and improve understanding amongst licence applicants and licence holder, the key reforms under Theme 5 include:
Applicants need to better understand the process of applying for licences and permits. DLGSC has observed that some complaints about delays in receiving a decision about an application do not reflect the applicant’s contribution to this delay. Applicants do not approach the regulator at the right time in their planning process, have misconceptions about the simplicity and speed of processing licence applications, or submit much more documentation than is needed.
DLGSC will review its education material and the delivery of this information to identify and implement improvements. For example, this may include developing educational videos on the liquor licence application process.
DLGSC will improve the content and accessibility of guidance material on its website, to make it easier to find and understand.
Other improvements being considered include:
Email liquorreform@dlgsc.wa.gov.au
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